Privacy Notice

This privacy notice describes the type of personal information we collect about you, how we use them, the controls you have over them, and how long we may hold them for. It applies to personal information about our subscribers or guest users collected through our digital platforms or our application software. We follow this privacy notice in compliance with applicable data protection laws in the places we operate.

BallOnAir is a limited liability sports-technology company established in Nigeria that offers digital broadcasting services to the public. Our registration number is 8851638. In this notice, the words "We", "Us", and "Our" are used as representatives of our organisation.

We collect the following classes of personal information:

• Registration information you provide when you create an account, including your name, email address, age range, nationality, country of residence, username and password.
• Transaction information when you subscribe to our services, including payment and identity verification details, card details and billing address.
• Content you publicly create on our platforms, such as comments during streaming activity, including your username, the comment, and likes generated.
• Information or interactions made one-to-one or within a limited group through the use of our chatbox.
• Information obtained from third-party site or platform providers about your use of our applications.
• Device, technical and platform usage data including your browser or device type, unique device identifier and IP address.

We collect your personal information in the following ways:

• Through information you share when you create an account, subscribe to our services, participate in publicly creating content, respond to guest surveys, or reach out to our team.
• Through information obtained from third-party sources where you have consented to sharing — for example, when you sign in with Google, we receive basic profile information based on the permissions you grant.
• Through information gathered from your interactions with our site using technologies such as cookies and similar tracking tools.

We process your data to provide and administer the following:

• Creation and management of your account and subscriptions.
• Authentication of your account.
• Completion of transactions authenticated by you.
• Management of communications, enquiries and complaints.
• Personalisation of content and experiences.
• Provision of targeted advertising based on your activity on our sites and on third-party sites.
• Operating, developing, optimising and improving our services, including the use of analytics tools on guest users.
• Communication of offers and promotion of our subscription packages.
• Detection, investigation and prevention of activities that may violate our policies or expose users to fraud.
• Discharge of legal obligations where disclosure of data is required by professional bodies and competent authorities.

Under data protection laws, we must have a legally justifiable reason to collect, use, and keep your data. We rely on the following legal bases:

Under the Data Protection Act 2023, you have the following rights in relation to the personal data we hold about you:

• Right to be informed of the classes of data we hold, how and why we process them, and how long we keep them.
• Right to request access to the information we hold about you.
• Right to edit and update your information if you believe it to be inaccurate.
• Right to request erasure of your information.
• Right to restrict the processing of your data.
• Right to object to processing your data, including through automated means and profiling.
• Right to data portability — access to your data in a structured, machine-readable format.

To exercise any of these rights, please contact our Data Protection Officer at admin@ballonair.org.

We are committed to implementing appropriate organisational and technical security measures across our physical and online presence. This includes regularly reviewing security procedures, deploying state-of-the-art technologies, maintaining incident response policies, and running staff training to promote privacy by default.

We ensure that our third-party data processors meet the security standards we operate by, as required under the Data Protection Act 2023.

Note: No data transmission over the internet is guaranteed 100% secure. We urge you to protect your personal data by keeping your devices secured with up-to-date anti-virus software.

We will keep your personal data on our systems for as long as is necessary to carry out the relationship that exists between us, unless a longer retention period is required by law. We will not keep any information we do not need.

If you want us to stop processing your data, you may contact us to make such a request. Please refer to the Your Rights section to understand how you can control the use of your data.

You will receive prior notification by email for any changes made to this notice before the relevant processing activity commences. You will also be given a reasonable period (one month) to review the changes and request further information from our data protection team if needed.

If you have any questions or queries about this Privacy Notice, please contact our Data Protection Officer at admin@ballonair.org.